Burgas Communication Campaign

The territory

The Municipality of Burgas is the biggest city in South-East Bulgaria, bounded by the Black-Sea, and a border area. One of the biggest airports and the biggest cargo harbor in the country are located in Burgas. The town is an important center for the sea tourism with plenty of facilities and transport connections to the resorts on the South Black Sea coast. Burgas Municipality is a multi-cultural area with diverse population of migrant origin, including Russians, Ukrainians, people from the Middle East, and other.

The last few months were marked by the Ukraininan war crisis and a strong flood of Ukrainian refugees entering Bulgaria from the Black Sea border. Burgas Municipality worked hard to accommodate the newcomers.

The campaign

The main purpose of the Clarinet communication campaign in Burgas was to create a unified communication standard for public servants for talking publicly about migration and integration of migrants in the Burgas community. Although we call it a campaign, the integrated communication activities served a different purpose: to create a new narrative about migrantion and the positive impact that migrants have had on local culture (in a broad sense). Instead of focusing on one or two communication events, the communication activities that were implemented within Clarinet project focused on changing the way in which local government talks about migrants. The new migration crisis resulting from the war in Ukraine in fact helped to increase the motivation of the public servants to apply what they learned in the communication trainings of Clarinet.

The main impact of the communication campaign was enhanced positive acceptance of migration as a global phenomenon by local citizens and demonstrated positive influence of migrants on the local culture and quality of life in Burgas.

The campaign evolved in parallel with the capacity building activities and each stage resulted in specific outputs that resulted in the overall impact described above. The campaign started rights after the end of the artistic residence which took place in 1-10 May 2021. The documentary film produced during this artistic residence was shown widely in social media channels, including the FB page of the Mayor of Burgas.

Campaign Milestones

  • Open-air storytelling by migrants who have been well integrated into the community, followed by Q&A sessions that were shot as the basis for the documentary;
  • Social media campaign – broadcasting of the short film;
  • New information materials on migration and integration developed and disseminated by key local government agencies that work directly with citizens: the Regional Information Center and the Youth Center;
  • Printed postcards with paintings by the artists who took part in the artistic residency, demonstrating the most common occupations of migrants who are integrated in the community: tradesperson, restaurant owner, health worker. 

During the campaign, citizens could interact directly with public servants from the municipality as well as with migrants who told their personal stories and supported the efforts of the Municipality to create a positive narrative about migrantion.


  • 1-10 May 2021 – Artistic Residence
  • 1-30 June 2021 – Dissemination of the documentary.
  • 1-30 April 2022 – Developing of new information resources about migration and integration, printing of postcards and preparing for some open-air events in May.
  • 1-10 May  – preparation of open-air events, May 9: Celebration of the Day of Europe with a focus on migration and integration. Dissemination of postcards with personal statements from integrated migrants (written on the back of each postcard).
  • May 11-31 Regular information sessions with citizens delivered on the topic of migration. The key municipal-level institutions that were involved: migration center, regional information center and international youth center.

Communication of Local AuthoRities for INtegration in European Towns


Unsubscribe newsletter

This project was funded by the European Union’s Asylum, Migration and Integration Fund.
The content of this document represents the views of the author only and is his/her sole responsibility.
The European Commission does not accept any responsibility for use that may be made of the information it contains.